Return & Refund Policy | custom promotional products manufacturer

Return & Refund Policy for Custom Corporate Gifts | Triumph Gifts

Return & Refund Policy

At Triumph Gifts, we take great pride in the quality and craftsmanship of our custom products. Every item is carefully inspected before shipment. However, if you encounter issues with your order, please review our return and refund policy below to understand how we can assist you.

1. Inspection Upon Receipt

We strongly advise all customers to inspect their goods immediately upon delivery. If you notice any damage, defects, or inconsistencies, you must notify us within 7 calendar days of receiving the shipment. Any claim made after this period, or after the product has been used, distributed, or installed, will not be accepted.

2. Conditions for Return or Refund

Since all our products are custom-made, we can only accept returns or offer refunds under the following circumstances:

The product is unused, remains in its original packaging, and has not been tampered with.
A clear manufacturing defect is present (e.g., wrong logo, color mismatch, severe damage).
You have submitted a formal request and received our written approval before returning any items.
The issue is reported within 7 calendar days of receiving the shipment.

We do not accept returns or offer refunds for:

Slight color variations due to screen or printing differences.
Minor scratches or marks caused by shipping, unless the damage is excessive.
Products that have been used, distributed, or altered.
Delays caused by force majeure or third-party logistics.

3. How to Request a Return or Refund

To initiate a return or refund process, please contact us at sales@triumphgifts.com with the following information

Your order number and product details
A detailed description of the issue
Photos or videos showing the defect or damage
The quantity of affected items

Our team will review your request within 2 working days and respond with the next steps. If your claim is approved, we will provide return instructions.

4. Return Shipping and Handling

You may be required to return the defective items to our factory for inspection. The cost of return shipping will be discussed on a case-by-case basis:

If the issue is confirmed to be caused by us, we will bear the return or remake cost.
If the issue is not due to our fault, the customer is responsible for all shipping fees.

Please do not return any goods without an official RMA. Unapproved returns will not be processed or refunded.

5. Resolution Options

Depending on the situation, Triumph Gifts will offer one of the following solutions:

Free remake of the affected product
Partial or full refund via the original payment method
Store credit or discount on your next order
Repair or replacement if applicable

Please note that refunds may take 7–14 business days to process after we receive and inspect the returned goods.

6. Quality Responsibility

As a professional manufacturer, we strive to meet your exact requirements. However, for custom products, it’s essential that you:

Carefully confirm all specifications before production (size, color, material, artwork)
Approve the digital or physical proof/sample before mass production
Inspect your goods immediately upon arrival

We do not accept responsibility for errors in the design that were approved by the customer.

7. Contact Us

If you have any questions about our return or refund process, please contact our support team:

Email: sales@triumphgifts.com
Phone: +86-020-80928 520
Working Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)

Final Notes

By placing a custom order with Triumph Gifts, you acknowledge and agree to the terms outlined in this policy. We are committed to ensuring your satisfaction and will work with you to resolve any valid concerns in a timely and professional manner.