Frequently Asked Questions – Custom Promotional Products

Triumph Gifts provides full services from design to manufacture | Triumph Gifts custom products for corporate giveaways

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1. How can I start an order for custom promotional items?

You can get started by filling out our 24/7 online quote form or by contacting our team during business hours. Please provide details such as product type (e.g., custom medals, keychains, lanyards), quantity, size, colors, logos, and your preferred delivery time.

2. How long will it take to get a quote and artwork?

Our team will respond within 24 working hours with a detailed quote and initial artwork based on your request.

3. Are you a factory or a trading company?

We are a direct manufacturer with over 30 years of experience in producing custom metal and promotional products, including lapel pins, coins, patches, lanyards, and silicone gifts.

4. Can I request a sample before placing an order?

Yes, samples are available. Please email your request to sales@triumphgifts.com, and we’ll send a sample for your evaluation.

5. Do you offer a catalog?

Yes, we do. Contact us anytime to request a product catalog. Please note that we specialize in fully customized items—our offerings are based entirely on your unique design and branding requirements.

6. What color system do you use for design reference?

We use the Pantone Matching System (PMS) for accurate color matching in your custom products. This ensures consistent brand colors across medals, pins, and other promotional gifts. RGB or CMYK is not suitable for spot color printing in physical goods.

7. What payment methods do you accept?

We accept T/T (bank transfer), L/C (Letter of Credit), and major credit cards. All products are made to order using your custom logo or design. We do not offer stock or open designs.

8. What customization details should I provide for a quote?

Please include the product type, size, material, finish, colors (preferably Pantone), quantity, logo placement, and any attachment requirements. With these specifications, we’ll provide an accurate and competitive quote.

Frequently Asked Questions – Custom Promotional Products

Triumph Gifts is your trusted partner in custom promotional merchandise, specializing in high-quality metal and silicone products. With over 31 years of industry experience, we provide a wide range of personalized solutions for global clients, including medals, keychains, lapel pins, challenge coins, and more.

Backed by expert techniques such as engraving, die casting, printing, and embossing, Triumph Gifts is committed to turning every item into a true reflection of your brand. Whether you’re looking for corporate gifts, event giveaways, or branded merchandise, we tailor each product to boost your brand identity with creativity and durability.

We understand the value of brand recognition and adhere to the highest standards of quality control and customer service. Our mission is to deliver durable, eye-catching, and brand-consistent promotional items that meet diverse marketing needs.

Explore our customized range of metal and silicone items, including lanyards, patches, badges, keychains, medals, commemorative coins, belt buckles, embroidered emblems, and more.
Feel free to contact us — our team is ready to provide expert advice and exceptional service to bring your ideas to life!