{"id":365,"date":"2025-06-09T02:53:14","date_gmt":"2025-06-09T02:53:14","guid":{"rendered":"https:\/\/www.triumphgifts.com\/?page_id=365"},"modified":"2025-07-15T04:17:13","modified_gmt":"2025-07-15T04:17:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.triumphgifts.com\/lo\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions \u2013 Custom Promotional Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Triumph Gifts provides full services from design to manufacture | Triumph Gifts custom products for corporate giveaways<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  1. Home<\/a><\/li>
  2. » <\/li>
  3. FAQ<\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Here you\u2019ll find answers to the most common questions about our custom promotional products, corporate gift manufacturing, and order process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    At Triumph Gifts, we\u2019re proud to be a professional custom gift manufacturer with decades of experience producing high-quality items such as lapel pins, medals, badges, keychains, lanyards, embroidered patches, and more. Whether you’re a first-time customer or a long-term partner, we\u2019re here to make your experience smooth, efficient, and fully supported.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    This FAQ section is designed to guide you through every step \u2014 from understanding materials and choosing the right product, to shipping, payment, and after-sales service. We know that every order is unique, and our team is always ready to answer questions, recommend solutions, and offer expert advice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Can\u2019t find what you're looking for?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    We\u2019re just one message away. Contact us anytime at sales@triumphgifts.com<\/b><\/strong>\u00a0\u2014 our responsive, multilingual team will be happy to assist you within 24 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Looking to get started? Request a Free Quote<\/b><\/strong>\u00a0now!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    1. What products can you customize?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tWe specialize in a wide range of custom products, including:\n\n \t
  4. Lapel pins, badges, medals, coins<\/li>\n \t
  5. Keychains, bottle openers, luggage tags<\/li>\n \t
  6. Lanyards, wristbands, embroidered patches, woven labels<\/li>\n \t
  7. Silicone and PVC items<\/li>\n \t
  8. Eco-friendly promotional gifts<\/li>\n<\/ul>\nIf you have a unique idea, we\u2019re happy to help you bring it to life!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    2. How do I start my order?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Simply send us your logo or design idea (AI, PDF, JPG, or even a sketch) and let us know the product type, size, quantity, and preferred material or style.\u00a0We\u2019ll provide a free digital proof and a detailed quote for your approval.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    3. What materials and finishes do you offer?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tWe offer:\n \t
  9. <\/b>Metals<\/b><\/strong>: Zinc alloy, iron, brass, stainless steel<\/li>\n \t
  10. <\/b>Finishes<\/b><\/strong>: Gold, silver, nickel, antique, black nickel, matte, dual plating<\/li>\n \t
  11. <\/b>Logo methods<\/b><\/strong>: Soft enamel, hard enamel, silkscreen, offset printing, 3D, epoxy coating, laser engraving<\/li>\n<\/ul>\nWe will recommend the best option based on your design and budget.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    4. How long is your production time?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  12. <\/b>Sampling<\/b><\/strong>: 5\u20137 working days<\/li>\n \t
  13. <\/b>Mass production<\/b><\/strong>: Usually 15\u201320working days depending on the quantity and product type<\/li>\n<\/ul>\nRush orders are possible \u2014 let us know your deadline in advance!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    5. How do you ensure product quality?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tOur factory is ISO and Sedex 4P certified.\nEach product goes through strict quality control including:\n \t
  14. Material inspection& test<\/li>\n \t
  15. Size & color check<\/li>\n \t
  16. Attachment testing<\/li>\n<\/ul>\nWe send clear photos or videos for your final approval before shipment.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    6. Do you charge for molds or setup?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    For most metal items, a one-time mold fee is charged, but this is waived for large or repeat orders.
    We offer discounts or free molds based on order volume \u2014 contact us for details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    7. How do I choose the right plating finish for my metal product?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tThe plating affects the overall appearance and impression of your pin, medal, or keychain.\n\nPopular plating options:\n\n \t
  17. Gold Plating \u2013 Elegant, premium look<\/li>\n \t
  18. Silver Plating \u2013 Clean and classic<\/li>\n \t
  19. Black Nickel \u2013 Modern, high contrast<\/li>\n \t
  20. Antique Gold\/Silver\/Copper \u2013 Vintage style, best for 3D coins or medals<\/li>\n \t
  21. Matte or Satin Finish \u2013 Subtle and sophisticated<\/li>\n<\/ul>\nPro tip:\nFor colorful designs, nickel or black nickel provides great contrast.\nFor 3D or no-color products, antique finishes enhance depth and texture.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    8. What\u2019s the best attachment for lapel pins?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    The most commonly used attachment is the butterfly clutch, which is cost-effective and secure for general use. For a softer option, rubber clutches are safer and great for kids. Deluxe clutches offer a more premium appearance and stronger grip, making them ideal for corporate gifts. Magnet backs are perfect for formal wear as they don\u2019t leave holes in clothing. Safety pins and screw backs are best for heavy or large pins that need extra security. Let us know how your pins will be used and we\u2019ll recommend the best option.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    9. Can I use the same metal mold for different designs or sizes?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Molds are designed for a specific size, shape\u00a0and design, so if those are changed significantly, a new mold will be needed. However, if you’re just changing colors, the same mold can usually be reused. We store your mold for 3 years at no cost, so you can reorder anytime without paying again. Using the same mold saves cost on repeat orders and allows for faster production.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    10. What kind of logo methods do you offer, and how do I choose?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    We offer soft enamel, hard enamel, screen printing, offset printing, UV printing, laser engraving, 3D die casting, and epoxy coating. Soft enamel offers vibrant colors and raised metal lines, making it popular for promotional pins. Hard enamel is smooth, highly durable, and suited for premium gifts or awards. Printing methods are ideal for designs with gradients or small details. Laser engraving works best for metal keychains or tags with text or serial numbers. Let us know your logo, and we\u2019ll recommend the best method based on design complexity, durability needs, and budget.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    11. Can you match Pantone colors perfectly?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Yes, we can match any Pantone color you provide. Our team uses the official Pantone Matching System (PMS) to ensure your brand colors are accurately reproduced on your product. For the best result, please specify the exact Pantone code in your order. Slight color variation may occur between metal and fabric products, but we always confirm with photo or sample approval before mass production.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    12. Can I mix multiple designs in one order?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Yes, we allow mixing multiple designs in a single order, especially for events, collector sets, or promotional campaigns. However, each design requires its own mold and setup process. We recommend keeping the same size, shape, and finish for all designs to save cost. Bulk quantity discounts can still apply to mixed designs if they are produced together.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    13. What certifications do you have for safety and quality?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Our factory is ISO9001 and Sedex 4P certified, and we comply with major testing standards such as EN71, REACH, and CPSIA. We can provide test reports or third-party testing upon request. This ensures our products meet the safety requirements for children’s products, eco-friendly materials, and retail standards in Europe and the US.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    14. Can you help with urgent or rush orders?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Yes, we understand that deadlines matter. If you have an urgent event, we can prioritize your order with express sampling and faster production. Let us know your deadline and delivery location in advance, and we\u2019ll arrange the best production and shipping plan accordingly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    15. Can I see previous work or samples before placing an order?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Yes, we\u2019re happy to share real samples and previous customer projects upon request. You can also browse our Product Gallery or ask for a photo\/video portfolio. For new customers or large orders, we recommend requesting a sample to confirm design and quality before mass production.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    16. What file formats do you accept for designs?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    We accept AI, PDF, PSD, EPS, CDR, JPG, and PNG files. Vector formats like AI and PDF are best for precise logo reproduction, especially for metal crafts and embroidery. If you don\u2019t have a vector file, our designers can help convert your artwork.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    17. Can you combine multiple materials in one product?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Yes. We can produce items using mixed materials, such as a metal keychain with PVC or embroidery parts, a fabric lanyard with silicone accessories, or a wooden badge with enamel logo. Let us know your idea \u2014 we\u2019ll recommend a structure that\u2019s functional, attractive, and cost-effective.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    18. Can you design the artwork for me if I don\u2019t have one?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Yes. We offer free design support. Just share your concept, text, or rough idea, and our designers will prepare digital mockups for your review. No design experience is needed on your part.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    19. What\u2019s the difference between die struck and die cast items?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Die struck items are made by stamping metal into shape \u2014 they are thinner, ideal for coins, pins, and medals with 2D or 3D relief. Die cast items are made by injecting molten metal into a mold \u2014 they\u2019re thicker\u00a0and more suitable for 3D keychains or high-relief medals. We can recommend the suitable process based on your artwork and desired effect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    20. Can I split my order into multiple shipping addresses?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Yes, we can divide your order and ship to multiple addresses, whether within one country or internationally. Please provide the full delivery list with postal codes and contact information when placing your order. Additional courier charges may apply for multi-destination shipping.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Frequently Asked Questions \u2013 Custom Promotional Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Triumph Gifts<\/strong> is your trusted partner in custom promotional merchandise, specializing in high-quality metal and silicone products<\/strong>. With over 40 years of industry experience<\/strong>, we provide a wide range of personalized solutions for global clients, including medals, keychains, lapel pins, challenge coins, and more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Backed by expert techniques such as engraving, die casting, printing, and embossing, Triumph Gifts<\/strong> is committed to turning every item into a true reflection of your brand. Whether you’re looking for corporate gifts, event giveaways, or branded merchandise<\/strong>, we tailor each product to boost your brand identity with creativity and durability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    We understand the value of brand recognition and adhere to the highest standards of quality control and customer service<\/strong>. Our mission is to deliver durable, eye-catching, and brand-consistent promotional items<\/strong> that meet diverse marketing needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Explore our customized range of metal and silicone items, including lanyards, patches, badges, keychains, medals, commemorative coins, belt buckles, embroidered emblems<\/strong>, and more.
    Feel free to contact us<\/strong> \u2014 our team is ready to provide expert advice and exceptional service to bring your ideas to life!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Frequently Asked Questions \u2013 Custom Promotional Products Triumph Gifts provides full services from design to manufacture | Triumph Gifts custom […]<\/p>\n","protected":false},"author":1,"featured_media":61,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-365","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQs | Custom Promotional Products & Gifts Manufacturer<\/title>\n<meta name=\"description\" content=\"Explore answers to common questions about custom medals, lapel pins, lanyards, and other promotional products. 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